Refund policy

Returns and refunds

This policy covers changing your mind and problems with a copy. To cancel a subscription, see our Subscription policy. Full terms are in our Terms and Conditions: https://ripple-magazine.com/terms-conditions. It applies to consumers. Institutional subscriptions have their own terms.

Changing your mind (14-day right of withdrawal)

You can withdraw from your subscription or gift subscription within 14 days of receiving your first issue, without giving a reason. You can also withdraw before the first issue arrives. The right belongs to the person who placed the order, and any refund goes to them. It applies to your first subscription order only, not to renewals. It does not apply to a single issue bought separately, including a current issue.

To withdraw, use the withdrawal button at https://ripple-magazine.com/withdrawal or email hello@ripple-magazine.com. We will confirm receipt.

If you withdraw after an issue has been delivered, please return the issues received to Holzhauser Str. 140i, 13509 Berlin, Germany, within 14 days of telling us. You pay the cost of returning them, so please keep proof of postage. We will refund what you paid for the subscription within 14 days of receiving the issues back. If an issue is not returned, we will deduct the price of that issue. If nothing has been sent yet, nothing needs to be returned.

Damaged, missing or faulty copies

If a copy arrives damaged, does not arrive, or has a printing or binding fault, email us with your order number (and a photo if it is damaged) and we will send a replacement. If we cannot replace it, we will credit or refund that issue. This is in addition to your legal rights, including the legal guarantee for physical goods.