Cancellation policy

Subscription policy

This applies to annual, bimonthly and gift subscriptions. See also our Terms and Conditions https://ripple-magazine.com/terms-conditions and our Returns and refunds policy. Each issue has a release date, shown on the shop.

Renewal. Annual subscriptions renew for a further six issues unless you cancel. An annual renewal is charged on the release date of the first issue of the new term, which is the same release date each year, not the anniversary of your order. Bimonthly subscriptions renew one issue at a time until you cancel. Gift subscriptions do not renew.

Reminders. We will email you at least 45 days before an annual renewal is charged, and about 7 days before each bimonthly charge. Each email states the date, the price and how to cancel.

Cancelling. You can cancel at any time in your Shopify customer account or by emailing hello@ripple-magazine.com. Cancelling stops future charges.

Refunds on cancelling.

• Annual, first term: cancelling stops renewal. You still receive the issues you paid for, and we do not refund the current term, apart from your right of withdrawal and your statutory rights.

• Annual, after a renewal: we refund one sixth of the renewal price for each issue whose release date has not yet passed.

• Bimonthly: your first issue is paid at checkout and the right of withdrawal applies to it. For later issues, if you cancel before an issue's release date, you are not charged for it. Once an issue has been charged, it is sent and is not refunded.

• Gift subscriptions are paid once and do not renew, so there is nothing to cancel.

Failed payments. If a recurring payment fails, we will try once more two days later. If the second attempt succeeds, your subscription continues and your issue may be despatched a few days later than usual. If it also fails, the subscription is cancelled automatically, with no further charges and no further issues. We will email you after a failed payment.